Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to raise a concern about a casino not on GamStop? This page explains how to reach us, what we can help with, and where to turn if you need support with gambling itself.
How to Get in Touch
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though this can take longer during busy periods.
To help us respond quickly, tell us upfront what your message relates to — for example, a specific casino review, a bonus term, a payment issue you have encountered, or general feedback on the site. Include the name of the casino or page in question if relevant, as this saves us going back and forth.
What We Can Help With
Non Gamstop Casinos covers casinos operating outside GAMSTOP's UK self-exclusion scheme, along with the bonuses, payment methods and games these sites offer. We are happy to hear from readers on topics including:
- Review accuracy — If a wagering requirement, bonus term, withdrawal limit or licensing detail we have published looks out of date, let us know so we can check it.
- Site feedback — Suggestions on how to make our guides to bonuses, payments or game selection clearer are always welcome.
- Casino experience reports — If you have dealt directly with a casino we cover — for example around a withdrawal, a KYC check or a customer support query — your account helps us keep our research current.
- Partnership or editorial enquiries — If you represent a casino, payment provider or software supplier and want to discuss coverage, please introduce yourself and be specific about what you are proposing.
- Requests for topic coverage — If there is a subject we have not covered, such as a particular payment method or game type, tell us and we will consider it for future guides.
What We Cannot Help With
We are a research and comparison site, not a casino operator. That means we cannot process withdrawals, resolve account disputes, verify your identity, or intervene directly in a dispute between you and a casino. Complaints of that kind need to go through the casino's own customer support and complaints procedure, and if unresolved, escalated to whichever gambling authority licenses that operator.
If your enquiry concerns bonus terms, wagering requirements or withdrawal limits at a specific site, our guide to the best non GamStop casinos sets out how those terms typically work and what to check before you play.
Concerned About Gambling
If you or someone you know is finding it hard to control their gambling, please mention this in your message so we can point you towards the right resources, but do not wait for a reply from us if you need support urgently. GamCare offers free, confidential advice and support for anyone affected by gambling harm in the UK, and self-exclusion tools including deposit and loss limits are available directly through casino accounts. GAMSTOP covers UK-licensed gambling sites; because non GamStop casinos typically hold licences from jurisdictions outside Great Britain, a GAMSTOP exclusion will not automatically block access to them, which is why other blocking tools and personal limits matter if you are trying to reduce your gambling.
Keeping Our Content Honest
We rely on reader feedback to keep our reviews accurate. Casino terms, bonus offers and withdrawal processes change, and operators do not always update their own sites promptly. If something we have published no longer matches what you experienced, telling us helps other readers get a fair picture.
We do not use automated replies in place of a genuine response — every message is read by a person, and every reply comes from someone who has actually looked at what you sent. Thank you for taking the time to reach out.